Accessibility Statement

Website Accessibility

As we do in our physical space, The Citadel is committed to providing a website experience that is accessible to the widest possible audience, regardless of technology or ability. We are actively working to increase the accessibility and usability of our website and in doing so adhere to many of the available standards and guidelines.

WCAG Conformance

We have worked to develop our site to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines explain how to make web content more accessible for people with disabilities. We are committed to maintaining the WCAG 2.0 AND 2.1 AA guidelines. Conformance with these guidelines will help make the web more user-friendly for all people.

Technical Standards

This site has been built using code compliant with W3C standards for HTML, CSS and JavaScript. The site displays correctly in current browsers and using standards compliant HTML/CSS/JavaScript code means any future browsers will also display it correctly.

Known Limitations

While The Citadel strives to adhere to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of the website. This may include third party applications, social media feed aggregation and third party map integrations, like Google maps.

Ongoing Improvements

We are continually seeking out solutions that will bring all areas of the site up to the same level of overall web accessibility. In the meantime should you experience any difficulty in accessing the The Citadel website, please don't hesitate to contact us at [email protected]. We are committed to making The Citadel and shopthecitadel.com accessible to our entire community.

Physical Accessibility

For on-premise accessibility questions, please contact [email protected] or (719) 591-5515.

Updated

Updated: May 23, 2019

Acceptance of this policy

You acknowledge that you have read this Policy and agree to all its terms and conditions. By accessing and using the Website and Services you agree to be bound by this Policy. If you do not agree to abide by the terms of this Policy, you are not authorized to access or use the Website and Services.

Contacting us

If you have any questions, concerns, or complaints regarding this Policy or the accessibility of the Website and Services, we encourage you to contact us using the details below:

The Citadel Mall
750 Citadel Dr E Colorado Springs, CO 80909

Last updated: July 17, 2026